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HOME Industries FMCG Customer Engagement & Sales

Customer Engagement & Sales

FMCG

Create unforgettable experiences as you connect with your shoppers.
Engage your customers with Bluebird’s devices to help them understand a particular product,
let the customers know of the latest promotions, check for availability and offer them all-inclusive payment options to seal the deal.

In the retail world where customer service can directly impact sales,
there needs to be a high emphasis on strategies to enhance the way you engage with your customers.
With the help of Bluebird’s devices, you can incorporate engagement tactics that eliminate
the need to relocate or move out of customer’s sight to accomplish a task.
Bluebird’s mobile devices offer solutions that can cover each level of customer engagement
from initiation to payment, so your workers can be present 100% of the time while fulfilling their inquiries.
By spending less time on executing tasks, you can invest more in meeting their satisfaction and create more opportunities to make a sale.

Challenge

Picture a department store where it’s crowded with customers. With customers asking for price checks and product information, your employees cannot be focused 100% of the time on their daily tasks. Although they may be simple inquiries, when your workers need to relocate or run off to the other end of the store, it interrupts their priorities and takes away the available time they could otherwise spend to engage with their customer. Especially in the retail world where customer service can directly impact sales, there needs to be an emphasis on strategies that enhance the way you engage with your customers.

Solution

With the help of Bluebird’s devices, you can incorporate engagement tactics that eliminate the need to relocate or move out of customer’s sight to accomplish a task. Bluebird’s mobile devices offer solutions that can cover each level of engagement from initiation to payment, so your workers can be present 100% of the time while fulfilling their inquiries. Your employees can devote more time in meeting a customer’s satisfaction which can result in more sales opportunities.

Benefit

· Increase customer’s satisfaction by giving immediate information on daily deals and product availability

· Helpful applications to help you manage customer data

· Short and long range employee communication with radio and PTT feature