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Professional Service

Improving Customer Service and Productivity

Bluebird's mobile solutions connect field-service workers, enabling them to collaborate with the back-office staff. Mobile technology allows technicians to create invoices, track work orders, and process payments from the field. As a result, technicians can spend less time in the office and more time with customers, leading to improved customer satisfaction, higher profits, and better cash flow.

Optimized Resource Planning

Connected workers enable more efficient resource planning and workflow visibility.

New jobs can be dispatched to available technicians with the right skills in real time, and each work order can be tracked — from dispatch to completion. Technicians can access additional details about the job such as prior repair history, drawings, and service contract directly from a tablet or handheld computer.

From Service to Sales

Field service technicians represent companies’ hidden potential, with great impact on sales and customer satisfaction.

Bluebird’s tablets and handheld devices are built for harsh industrial environments — making them a perfect fit for field service applications. Bluebird transforms field service technicians into key players of your sales team. Customer feedback can quickly be captured and additional services and products can be ordered and paid for on the spot, resulting in a higher level of customer service and more sales.

The Connected Technician

Spend more time with customers and less time in the office.

Place orders; create invoices; process payments; track labor, parts, and materials; and record expenses — Bluebird empowers field technicians by giving them access to all the tools they need in a tablet or mobile computer.
A broad range of peripherals allows the solution to be customized with shoulder straps, cradles, vehicle mounts, extended batteries, payment modules, etc.

Success Story

  • Nielsen Holdings PLC

    Nielsen Collects Data Around the World to Provide
    Retail Insights for FMCG Brands

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Featured Solutions

  • Field Service

    Field Service

    Lead your field service providers with the latest Bluebird devices and give them easy access to effective solutions while staying sharp on the road.

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  • Fleet Management

    Fleet Management

    Deliver excellent service with Bluebird’s complete fleet management applications. Our tools will help you guide all your fleets to efficiently reach their destination by monitoring their fuel consumption, keeping up to date with vehicle status, and g...

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  • Mobile Payment Terminal

    Mobile Payment Terminal

    Use Bluebird devices for all your mobile payment solutions. To bring true convenience to all your customers, our devices are equipped with advanced data capturing modules, comprehensive payment options with great network capabilities

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  • Ticket Validation

    Ticket Validation

    Bring Bluebird’s comprehensive solutions into your ticketing practice and receive greater security and useful applications to manage your customers and resources.

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  • Staff Communication

    Staff Communication

    Bluebird provides the best handheld communication devices that have exceptional network connectivity. Make use of our advanced PTT communication components for your transmissions and bring your staffs all on the same page.

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  • Pickup and Delivery

    Pickup and Delivery

    In changing the modern day’s courier delivery, Bluebird’s mobile terminals are offering practical solutions to your day-to-day operation. Take control and make use of efficient tools that can help you in all your delivery procedures.

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  • Device & Asset Management

    Device & Asset Management

    Decrease downtime and increase optimal resource allocation by enabling technicians to monitor, diagnose and resolve equipment issues.

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