Challenge

Picture a department store where it’s crowded with customers. With customers asking for price checks and product information, your employees aren’t able to focus 100% of their time on their daily tasks. Although they may be simple inquiries, when your workers need to relocate or run off to the other end of the store, it interrupts their priorities and takes away the time they could otherwise spend engaging with their customer.

Especially in the retail world where customer service can directly impact sales, there needs to be an emphasis on strategies that enhance the way you engage with your customers.

Solution

With the help of Bluebird’s devices, you can incorporate engagement tactics that eliminate the need to relocate or move out of the customer’s sight to accomplish a task.

Bluebird’s mobile devices offer solutions that can cover each level of engagement from initiation to payment, so your workers can be present 100% of the time while fulfilling their inquiries. Your employees can devote more time to meeting a customer’s satisfaction, which can result in more sales opportunities.

Benefits

· Increase the customer’s satisfaction by giving immediate information on daily deals and product availability

· Create more opportunities to make a sale with secured and seamless payment and various payment methods

· Use helpful applications to assist you in managing customer data

· Helpful applications to help you manage customer data

· Enjoy short-range and long-range employee communication with the radio and PTT features