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Warranty Program

Bluebird Care™

We would first like to thank you for choosing Bluebird products and we want to provide you our dedicated support to fix
any issues with your device. With more than 20 years of research and development, our engineers are more than capable
to assess any problems over your hardware solutions. Our team will quickly diagnose issues and return the product to its
full functionality as soon as possible. You will also be satisfied by our standing behind every Bluebird device.

In here you can find information on our policies, warranty plans, the repair process and contact info to help you reach the
operating level you desire. All of Bluebird warranty programs are treated with the same level of service, exclusively taken
care by offcial Bluebird engineers, and with all procedures following a rigorous standard. In addition to giving total coverage for
manufacturer defects, you would gain special perks and wider coverage range with upgraded Care programs.

You can purchase Warranty program at BGSS Website.

[Brochure] Bluebird Service Guide (667KB)

Bluebird Global Service Guide

Category Basic Care Value Plus Enterprise Standard
Coverage Term for Device 1 year 3 or 5 years 3 or 5 years
Contract Renewal 1 or 2 years Renewal  
TAT Service Turnaround Time(TAT) 15 business days 5 business days 3 business days
Online Portal Online Repair Order Portal
Software Support Software Support
Coverage Manufacturer Defects
Accidental Breakage  
(Max Cap 10%/20%)
Normal Wear and Tear    
Logistics Return Shipping √ 
2-way Shipping     Optional
Battery Battery Refresh Service   Optional Optional
Spare pool Spares Pool Management     Optional
Device Device Commissioning   Optional Optional